30 days. No questions.

The short version

• 30 days from delivery to decide.
• Free return shipping from every country we ship to.
• No restocking fee, no condition checks for normal use.
• Full refund including any duties and original shipping.
• Refund posted within 3–5 business days of arrival at our warehouse.

How returns work, step by step

1. Email hello@fanbee.shop with your order number within 30 days of delivery. A one-line reason is welcome but never required.
2. We send a prepaid return label and instructions within one business day, routed to your nearest regional warehouse (Rotterdam, Newark, or Singapore).
3. Repack the fan in its original box — it's designed to make the round trip. Keep the foam-free pulp inserts in place around the spine and base.
4. Drop the box at any major courier point (UPS, DPD, DHL, FedEx) or schedule a free pickup from the link in your label email.
5. Track the return from your inbox. Once it reaches our warehouse we inspect within 24 hours and trigger the refund the same day.

What you get back

The full purchase price, including any duties prepaid at checkout and the original shipping charge (which is normally zero — we ship free). Refunds go to the original payment method. We don't issue store credit unless you specifically ask.

• Cards (Visa / Mastercard / Amex): 3–5 business days to land.
• Apple Pay / Google Pay: follows the underlying card's timing.
• PayPal: typically same-day once issued.
• Klarna / Afterpay / Affirm: we cancel remaining instalments and refund anything already charged.
• Bank transfer / SEPA: 5–7 business days.

Exchanges

We process exchanges as a refund plus a new order, so you always receive the latest batch with a fresh 2-year warranty clock. Reply to your return confirmation telling us what you'd like next and we'll line up both ends together so there's no gap.

Damaged or defective on arrival

Photograph the outer box and the unit, then email us within 7 days of delivery. We dispatch a replacement immediately — no need to wait for the original to ship back, and no return label juggling on your end. We'll either collect the original or ask you to recycle it locally, whichever is easier.

What counts as "normal use"

Anything you would normally do with a fan in your home — unboxing, running it for the full 30 days at any speed, pairing the app, dusting it, moving it room to room. We do not deduct for fingerprints, dust, or light cosmetic marks. We will deduct or decline a refund only for damage clearly outside normal use: drops, liquid spills, pet damage, or missing major parts (the unit, the base, the remote, or the cable).

Outside the 30-day window

The 2-year warranty still covers manufacturing defects in the motor and electronics — see Warranty. Beyond two years, we offer flat-rate out-of-warranty repairs and keep spare parts in stock for the life of the model.

EU and UK statutory rights

Customers in the EU and UK have a 14-day statutory right of withdrawal under the Consumer Rights Directive and the UK Consumer Contracts Regulations. Our 30-day policy is in addition to those rights and never replaces them. You can use our policy or your statutory rights, whichever you prefer.

Gifts and bundle returns

Gift recipients can return for store credit using the order number on the gift card or packing slip — the original buyer is never notified. Bundle returns are pro-rated against the bundle discount, and you can return individual units from a multi-pack without forfeiting the discount on the units you keep.

Returning from outside our DDP zones

If your country wasn't in our duties-prepaid list at checkout and you paid duties to the carrier on delivery, forward us the duty receipt with your return. We refund those out of pocket too — you should never be worse off for trying a FanBee.

Refused or undeliverable shipments

If a parcel is refused at the door or returned undelivered, we'll email you to confirm before re-shipping or refunding. Restocking is still free; only re-shipping costs (if any) are deducted from a re-send.

Questions before you decide

Most "should I return it?" questions are really setup or placement questions. Email hello@fanbee.shop with a quick photo of the room and we'll suggest a better spot, speed setting, or schedule before you box it up.