Built to last. Backed for two years.

Coverage at a glance

• 24 months standard, from the date of delivery.
• Extendable to 60 months for €29 within the first 12 months of ownership.
• Worldwide — we honour warranty wherever we originally shipped the unit.
• Transferable — if you sell or gift the fan, the remaining coverage moves with it.
• No registration required. Your order email is your proof of purchase.

What's covered

• Brushless DC motor, bearings, and impeller assembly
• Mainboard, microcontroller, sensors, and LED status disc
• Internal power supply and the supplied AC cable
• Capacitive controls and the magnetic remote
• App-side firmware bugs that prevent normal operation
• Manufacturing defects in materials and workmanship
• Premature paint, anodise, or finish failure under normal indoor use

What's not covered

• Accidental damage — drops, knocks, or pets
• Liquid ingress (the MF10 is indoor-use only and not rated for moisture)
• Cosmetic wear from normal use, including dust and light fingerprints
• Damage from unauthorised repairs or non-FanBee replacement parts
• Use outside the rated voltage (100–240 V AC, 50/60 Hz) without an approved converter
• Loss or theft (covered by your home contents insurance)
• Commercial / 24-7 industrial duty cycles (see Commercial use below)

How to file a claim

1. Email hello@fanbee.shop with your order number, a short description of what's happening, and a photo or 10-second video of the issue.
2. We respond within one business day with a diagnosis and the next step — usually a remote firmware fix, a part shipment, or a full unit replacement.
3. Replacement units and parts ship free, in both directions. We send the new one first whenever possible so you're never without a fan.
4. Repaired or replaced units carry the remainder of your original warranty, or 90 days, whichever is longer.

Common issues we can usually fix in one email

• Fan won't power on: 9 times out of 10 it's the AC cable. We'll send a replacement same-day.
• App won't pair: almost always a router 2.4 GHz / 5 GHz split — we'll walk you through it.
• New rattle or whine: a 30-second self-balancing routine clears most of these. Instructions are in the Help center.
• Remote stopped working: swap the CR2032 cell. If that doesn't fix it, we ship a free replacement.

Extended warranty (FanBee Care+)

Add an extra three years of coverage for €29 within the first 12 months of ownership. Care+ extends every part of the standard warranty and adds one accidental-damage replacementper year at a flat €49 service fee — for the inevitable knock when you move house. You can add Care+ from your order confirmation or by emailing us with your order number.

Beyond the warranty

We keep spare parts in stock for the lifetime of every model and offer flat-rate out-of-warranty repairs (motor swap €69, mainboard €49, cosmetic refurb €39, all-in service €119). FanBee is designed to be opened with a single Torx driver — repair guides for the most common service jobs are on the Help center.

EU and UK statutory rights

Our warranty is in addition to, and never replaces, your statutory consumer rights. In the EU you have a minimum 2-year legal guarantee against non-conformity under Directive 2019/771; in the UK, the Consumer Rights Act 2015 applies. You can rely on either set of rights, whichever gives you the better outcome.

Commercial use

The standard warranty covers residential use up to ~10 hours of run-time a day. For hotels, offices, galleries, and other commercial installations we offer a dedicated 3-year commercial warranty — email hello@fanbee.shop for terms.

Recycling at end of life

When your MF10 finally retires, send it back to us for free under our take-back programme and we'll either refurbish it for resale or recycle it through our partner in Rotterdam. EU customers can also drop it at any WEEE collection point.

Contact

Warranty enquiries: hello@fanbee.shop. Response within one business day, Monday–Friday, 09:00–18:00 CET.