Shipping, simply.
Free, tracked shipping on every order. Most FanBee MF10s leave our regional warehouses within 48 hours, with duties and import taxes already included in the price you saw at checkout.
Where we ship from
We hold stock in three regional hubs — Rotterdam (EU/UK), Newark, NJ (North America), and Singapore (APAC/MEA). Your order ships from whichever hub is closest, so the parcel almost never crosses an ocean once you've placed it.
Delivery timelines by region
| Region | Standard | Carrier | Duties |
|---|---|---|---|
| United States | 3–5 business days | UPS Ground / FedEx Ground | Included |
| Canada | 4–6 business days | UPS Standard | Included (DDP) |
| European Union | 5–14 days | DPD / GLS | VAT prepaid |
| United Kingdom | 4–6 business days | DPD UK | VAT prepaid |
| Switzerland & Norway | 5–8 business days | DHL Express | Included (DDP) |
| Australia & New Zealand | 6–9 business days | DHL Express | GST prepaid |
| Singapore, Hong Kong, Japan, Korea | 5–8 business days | DHL Express | Included |
| UAE & Saudi Arabia | 6–9 business days | DHL Express | Included |
| Rest of world | 8–14 business days | DHL / local post | May apply at customs |
What you'll pay
Standard shipping is free on every FanBee order, with no minimum, anywhere we ship. Duties and import taxes are prepaid (DDP) for the EU, UK, US, Canada, Switzerland, Norway, Australia, New Zealand, Singapore, Hong Kong, Japan, Korea, and the UAE. Outside those regions the carrier may collect local duties on delivery — we show an estimate at checkout.
Processing & cut-off times
- Orders placed before 14:00 local warehouse time (Mon–Fri) ship the same day.
- Orders placed after cut-off or on weekends ship the next business day.
- We do not dispatch on regional public holidays — current calendar is on the Help center.
- During launch drops, processing can extend by one business day. We'll flag it at checkout.
Tracking your order
You'll receive a tracking link by email within a few hours of dispatch, and a second SMS update when the parcel is out for delivery (if you provided a mobile number). All shipments are fully tracked door-to-door, with signature on delivery for orders over €500.
Address changes
Need to redirect a parcel? Reply to your order confirmation within 2 hours of placing it and we'll usually catch it before the warehouse picks the box. After dispatch, most carriers let you reroute to a pickup point directly from the tracking link.
What's in the box
- FanBee MF10 unit (pre-assembled)
- Magnetic aluminum remote with CR2032 battery installed
- 1.8 m braided power cable in matching graphite
- Quick-start card and folded user guide (EN, DE, FR, ES, JP)
The shipping box measures 102 × 24 × 24 cm and weighs 4.1 kg, which fits the dimensions accepted by every major parcel-locker network (Amazon Lockers, InPost, DHL Packstation, Mondial Relay, FedEx OnSite).
Apartments, concierges, and pickup points
Add a delivery note at checkout for doormen, building codes, or "leave with concierge" instructions. For UK, EU, US, and JP customers you can also select a nearby pickup point from the carrier's network via the tracking link after dispatch.
Multi-unit and bundle orders
Orders of 2–4 units ship as separate boxes in the same shipment. Bundles of 5+ ship palletised by freight forwarder with a scheduled delivery window — see Bundles for lead times.
Lost or damaged in transit
Every shipment is fully insured. If your parcel is marked delivered but missing, or arrives visibly damaged, take a photo of the box and email hello@fanbee.shopwithin 7 days — we'll dispatch a replacement immediately and chase the carrier ourselves.
P.O. boxes, APO/FPO, and freight forwarders
We can ship to APO/FPO addresses in the US (allow 10–18 days). P.O. boxes are not supported because our carriers require a signature. Freight-forwarder addresses are accepted, but we can't cover loss or damage after handover to the forwarder.
Carbon and packaging
Shipping cartons are unbleached recycled cardboard with paper-pulp inserts — no foam, no plastic film, and engineered to survive a round trip in case you return the fan. We offset air-freight emissions on every order through verified removal projects (see Sustainability).
Questions?
Email hello@fanbee.shop with your order number and we'll respond within one business day — usually much sooner.